Two local businesses, RHS Rosemoor and Cross Lane House, were absolutely thrilled to receive Silver in the South West Tourism Awards Small Hotel of the Year category 2016 in a glittering ceremony at Exeter Cathedral last week, hosted by ITV news presenters Kylie Pentelow and Ian Axton.
With a record 490 entries from Devon, Cornwall, Somerset, Dorset, Avon, Gloucester, Wiltshire and the Scilly Isles, these awards are the biggest scheme of their kind and follow a rigorous three-stage judging process, including individual personal visits. The undercover inspector who came to stay at Cross Lane House reported that, “This is a most attractive property. Having lain derelict for several years, the current owners have invested considerable time and money in refurbishment. This has been matched by the provision of excellent service.”
Cross Lane House, built in 1545, is close to the West Somerset coast and set within Exmoor National Park. Described as ‘romantically old-fashioned and stylishly contemporary’ by hotel guru Fiona Duncan in The Telegraph recently, this small, luxurious hotel has just four sumptuous rooms and an acclaimed restaurant serving light lunches, candlelit dinners and tantalising afternoon teas.
“It’s a team operation,” say owners Max Lawrence and Andrew Stinson, who are committed to a quality and a level of service above and beyond the expected. “We have a passionate team of local people who are focused on delivering a consistent quality experience for our guests. Our supplier partners are also key to the excellence agenda by providing outstanding produce from the South West peninsula.”
Robin Barker, Director of Services for Tourism Ltd, who manage the Awards, commented: “We are celebrating the excellence of the south west tourism offering who are pushing new boundaries in what this region has to offer. They are the role models in tourism, constantly reinventing their offering and making sure this region stays at the fore in what is one of the biggest and fast growing industries in the world.”
Cross Lane House 01643 863 276 www.CrossLaneHouse.com
The Royal Horticultural Society garden in Devon, RHS Garden Rosemoor, which recently won Gold in Devon went on to win silver in the Large Attraction category at the South West Tourism Excellence Awards.
Sally Charleton, Head of Site at RHS Garden Rosemoor, said: “I am overwhelmed and so proud that Rosemoor has won this award. It is testament to a great team effort of everyone at Rosemoor, both staff and volunteers, who contribute to providing an amazing visitor experience. From a prospective visitor perhaps seeing a leaflet or searching online right through to leaving Rosemoor at the end of their day out, we pride ourselves in showing a glorious garden in the best light, giving excellent customer service, providing great facilities, and an extensive events programme that give our customers reasons to visit 364 days a year.”
Sally went on to say, “Many thanks to all the wonderful staff at Rosemoor whose hard work and dedication made this possible. This fantastic news will surely drive further visitors to enjoy the stunning horticulture highlights of the garden with its many fabulous events to look forward to, including the month long-rose festival and Rocket Science during the summer holidays.”
RHS Rosemoor 01805 624067 www.rhs.org.uk/gardens/rosemoor